Terms and Conditions

1. Zone of validity
The following Terms and Conditions apply to all orders placed through our online store by consumers and business customers.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their independent professional activity. A business is a natural or legal person or a partnership with legal capacity that, when entering into a legal transaction, acts in the course of its commercial or independent professional activity.

With respect to business customers, these Terms and Conditions also apply to future business relationships without the need for us to refer to them again. If the business customer uses conflicting or supplementary terms and conditions, their validity is hereby rejected; they will only become part of the contract if we have expressly agreed to them.

2. Contractial partner, Conclusion of the Contract
The purchase contract is concluded with Revisage GmbH.

The presentation of products in the online shop revisage.com does not constitute a legally binding offer, but rather a non-binding online catalog. You may initially add our products to your shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided and explained during the ordering process. By clicking the order button, you are placing a binding order for the goods contained in the shopping cart. Confirmation of receipt of your order will be sent via email immediately after the order is submitted.

The date on which the contract with us is concluded depends on the payment method you have selected:

Invoice, Klarna financing, Klarna invoice, Santander financing
We accept your order by sending a confirmation of acceptance in a separate email or by shipping the goods within two days.
In the case of Santander financing, you will receive information regarding the term, financing limit, terms and conditions, and other important details directly from the bank.

Prepayment
We will accept your order by sending a confirmation of acceptance in a separate email within two days, in which we will provide you with our bank details.

Credit Card
When you submit your order, you will simultaneously provide us with your credit card information. Once we have verified that you are the legitimate cardholder, we will instruct your credit card company to process the payment transaction, thereby accepting your offer.

PayPal
During the ordering process, you will be redirected to the website of the online payment provider PayPal. There, you can enter your payment details and confirm the payment instruction to PayPal. Once you submit your order in the shop, we instruct PayPal to initiate the payment transaction, thereby accepting your offer.

Giropay
After placing your order, you will be redirected to your bank’s website, where you will confirm the payment instruction to your bank. This completes the contract with us.

Cash on pickup
We will confirm your order by sending a confirmation email within two days.

3. Language of the Contract, Storage of the Contract Text
The language available for entering into the contract is German. We will store the contract text and send you the order details and our Terms and Conditions via email. For security reasons, the contract text is no longer accessible via the internet.

4. Shipping Terms

In addition to the listed product prices, shipping costs may apply. For more details on any applicable shipping costs, please refer to the product listings.

You generally have the option of picking up your order at Revisage GmbH, Grenzgasse 40, 2340 Mödling, Austria, during the following business hours: Mon–Fri: 9:00 AM–5:00 PM.

We do not deliver to parcel stations.

5. Payment
The following payment methods are generally available in our store:

Prepayment
If you select prepayment, we will provide you with our bank details in a separate email and ship the goods after we receive payment.

Credit Card
You will provide your credit card information when placing your order. Once your identity as the legitimate cardholder has been verified, the payment transaction will be processed automatically and your card will be charged.

EPS
After submitting your order, you will be redirected to your banks website. To pay the invoice amount via EPS, you must have a bank account enabled for online banking, verify your identity, and confirm the payment instruction to us. You will receive further instructions during the ordering process. The payment transaction will be processed immediately afterward, and your account will be debited.

Giropay
After placing your order, you will be redirected to your bank’s website. To pay the invoice amount via Giropay, you must have a bank account enabled for online banking, verify your identity, and confirm the payment instruction to us. Further instructions will be provided during the ordering process. The payment transaction will be processed immediately afterward, and your account will be debited.

Cash payment upon pickup
You pay the invoice amount in cash upon pickup.

6. Retention of Title
The goods remain our property until full payment has been made.

The following applies additionally to business customers: We reserve title to the goods until all claims arising from an ongoing business relationship have been settled in full. You may resell the goods subject to retention of title in the ordinary course of business; you hereby assign to us in advance all claims arising from such resale—regardless of whether the goods subject to retention of title have been combined or mixed with a new item—in the amount of the invoice, and we accept this assignment. You remain authorized to collect the claims; however, we may also collect the claims ourselves if you fail to meet your payment obligations.


7. Damage During Shipping

For Consumers:
If goods are delivered with obvious shipping damage, please report such defects to the delivery person as soon as possible and contact us immediately. Failure to file a complaint or contact us has no impact on your legal claims and their enforcement, particularly your warranty rights. However, you help us to assert our own claims against the carrier or the transport insurance company.

For business customers:
The risk of accidental loss and accidental deterioration passes to you as soon as we have delivered the goods to the forwarding agent, the carrier, or any other person or entity designated to carry out the shipment. Among merchants, the duty to inspect and give notice of defects as regulated in § 377 HGB applies. If you fail to provide the notice required there, the goods are deemed accepted, unless the defect was not detectable during the inspection. This does not apply if we have fraudulently concealed a defect.


8. Warranty and Guarantees
The statutory liability for defects applies. Information regarding any additional guarantees that may apply and their specific terms and conditions can be found with each product and on dedicated information pages in the online store.

Customer Service: You can reach our customer service team for questions, complaints, and claims on weekdays from 10:00 a.m. to 5:00 p.m. by phone at +43 (0)2236 90 8008 or by email at office@revisage.com

9. Liability
We shall always be liable without limitation for claims arising from damages caused by us, our legal representatives, or our vicarious agents
in cases of injury to life, limb, or health,
in cases of intentional or grossly negligent breach of duty,
in cases of warranty promises, to the extent agreed, or
to the extent that the scope of the Product Liability Act applies.
In the event of a breach of material contractual obligations, the fulfillment of which is essential for the proper performance of the contract and on the observance of which the contractual partner may regularly rely, (cardinal obligations) due to slight negligence on our part, on the part of our legal representatives, or on the part of our vicarious agents, liability is limited in amount to the damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected. Otherwise, claims for damages are excluded.


10. Dispute Resolution
The European Commission provides an online dispute resolution (ODR) platform, which you can find here: https://ec.europa.eu/consumers/odr/.
We are willing to participate in out-of-court mediation proceedings before a consumer arbitration board.


11. Note on Product Photography
Please note that we occasionally use state-of-the-art AI tools and solutions for our product images to enhance the backgrounds or scenes in the photos. However, all products shown are true to the original and were photographed in their actual condition prior to being captured on camera. In the case of edited images, a small note is usually embedded directly within the photo itself.


12. Final Provisions
If you are a merchant as defined by the German Commercial Code, a legal entity under public law, or a special fund under public law, the exclusive venue for all disputes arising from contractual relationships between us and you shall be our place of business.